Customer value

A loyal and satisfied customer

Outsider Inn helps establish customer-centric thinking and innovation.

Does your customer come first?

‘Customer first’ is easier said than done. What exactly is customer-centric and how do you bring this to life in your product, service or organization?

Outsider Inn puts the customer first, actually human first. Together we build a human-centric mindset and develop refreshing products and services that really meet the customer needs and create value.

A loyal satisfied customer

Differentiate

Improve culture

Bring outside in

and create value for & with your customers

Do

Let’s be honest: sometimes you just need someone to get things done. A decade of experience in human-centric innovation at multinationals, open mindset and lots of energy, I will use to make it happen.

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Coach

Do you already have the expertise and motivation it needs, but are lacking direction? As a certified Design Thinking facilitator, I guide you and the team from start to finish or give that push in the right direction.

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Learn

Its easy for companys’ focus to turn inward. And forget to put the customer at the heart. Now it is time to look outside, too. I bring outside inn with training and inspiration sessions to bring human-oriented mindset to life.

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The Power of an Outsider

I am Ilse, an industrial designer with business background and an obsession with the human aspect. A proud Outsider. Differentiation, innovation and entrepreneurship is in my blood. And my heart with the people: customers, users and employees. There is nothing more fulfilling than making a product that really touches people! In short, I am ready to set the power of an Outsider free within your organization.

Read here more about me.

Ilse

"Ilse is a strategic thinker"

Ilse is a strategic thinker with a strong customer mindset. She truly knows how to create customer value for products and services. She has a hands-on attitude, is creative and brings a lot of energy and positive vibes to the team. You can rely on her, and you definitely want to have on your team!

– Wilma van de Wassenberg, Manager User Experience Philips –

"A constructive training"

It was a true pleasure to work with Ilse. Her strengths in resourcefulness, problem solving and strategic thinking, mixed together with her open mind and pro-active personality, resulted in a fun and constructive training.

– Sandra Klijn, Co-facilitator Energie management –

"Authenticity and personal approach"

I was impressed by her authenticity and personal approach. Even in a difficult environment, Ilse got the job done. She always used her creativity to come up with an out-of-the-box solution while aligning stakeholders towards the same goal. But probably het best characteristic is that she is just a very nice and inspiring person to work with.

– Sabine van Loon, Manager Vodafone Prepaid –

Curious

how I can help you to do, coach or learn?

Feel free to contact me for a non-committal chat.

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+31 (0)6 11 88 7 222

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ilse@outsiderinn.nl